Union Golf works in partnership with third party couriers- Interlink and Royal Mail. Union Golf has the right to send a customer’s parcel via any method, as long as it complies with our contractual obligations made with the customer at purchase.
Parcels are dispatched from our warehouses Monday to Friday, and will be dispatched up until 5:30pm. The delivery of an order can occur 7 days a week, unless a customer requests a special time/service.
All goods will be dispatched from Union Golf in a professional and saleable condition, and we continually work hard with our couriers to make sure they are delivered to customers in an acceptable condition. If am item is received in what is deemed a substandard condition by the customer, the customer is expected to sign for the product as damaged and make Union Golf aware of this as soon as possible.
Customers can request specific dates of delivery by contacting Union Golf customer services.
Delivery Failure or Non-Delivery
Our courier will attempt delivery, and if unsuccessful, will leave a calling card informing the customer of their attempt. Our company advises our customers’ to follow the instructions on the card, and if necessary our customers’ may contact our company in order to re-arrange delivery or resolve any problems they experience. We do recommend that our customers’ contact the courier company directly as our powers are limited once the parcel is in the courier’s possession.
If a customer does not respond to the calling card within five working days, the parcel(s) will be returned to our warehouse and the customer will be liable for all postage costs. If the customer has not received a calling card by the last day, of the expected delivery dates, the customer is responsible for informing our company of this, to avoid the parcel(s) being returned. If the customer has not contacted us within this period, they may be liable for postage.
Delivery of Damaged Goods
Union Golf will always endeavour to send orders safely, and to the satisfaction of all our customers, however on occasions some items may arrived damaged due to transit. We would advise customers upon receipt of such items to sign for the parcel as damaged and contact Union Golf in order to arrange an exchange. Union Golf might ask the customer for photos in order to claim against the couriers.
Delivery of an Incorrect Item
Union Golf will always attempt to ensure that every order is received in accordance with the customer’s request; however on occasions some orders are packed incorrectly.
As a customer who receives an incorrect item, please contact Union Golf within 10 working days of receipt, via email. We request an e-mail is sent, so that both parties have written confirmation of the claim. We will assume after 10 working days that if we have not heard from you, the item that was ordered was delivered correctly.