Terms & Conditions
Union Golf is a limited company registered in England and Wales.
1. DESCRIPTIONS AND PICTURES OF GOODS
Union Golf PLC makes every attempt to accurately represent the products that we sell.
Product descriptions and pictures are only ever intended as a guide and may not always be identical to the actual supplied goods, as our suppliers may modify their products without notice. If a customer would like to ensure that a product has a particular feature or purpose that is not advertised in the description they are free to contact Union Golf.
Unfortunately, Union Golf are unable to guarantee that every description will be correct. If a customer feels that a product’s description or picture is inaccurate or misleading, then they are expected to contact Union Golf with their concerns, where we will do our best to address the issue.
Union Golf reserves the right to make any changes to an item’s description or illustration at any time, without notice (Union Golf will always make the effort to contact the customer of any changes).
2.1 Acceptance of orders
The acceptance of an order and the contract of sale will only ever be finalized upon notification of dispatch, which will be confirmed in the format of an e-mail. The contract of sale will only then be deemed as legally binding.
Union Golf are entitled to take payment of an order, prior to the acceptance and the finalization of a contract. The removal or the earmarking of funds does not indicate our company’s acceptance to commence contractual relations.
Occasionally technical errors do occur, and Union Golf reserves the right to cancel any transaction in which a product has been sold at an incorrect value. Customers will be notified of this as soon as possible.
3. SHIPPING INFORMATION
3.1 General Information
Union Golf works in partnership with third party couriers- Interlink and Royal Mail. Union Golf has the right to send a customer’s parcel via any method, as long as it complies with our contractual obligations made with the customer at purchase.
Parcels are dispatched from our warehouses Monday to Friday, and will be dispatched up until 5:30pm. The delivery of an order can occur 7 days a week, unless a customer requests a special time/service.
All goods will be dispatched from Union Golf in a professional and saleable condition, and we continually work hard with our couriers to make sure they are delivered to customers in an acceptable condition. If am item is received in what is deemed a substandard condition by the customer, the customer is expected to sign for the product as damaged and make Union Golf aware of this as soon as possible.
Customers can request specific dates of delivery by contacting Union Golf customer services.
3.2 Delivery Failure or Non-Delivery
Our courier will attempt delivery, and if unsuccessful, will leave a calling card informing the customer of their attempt. Our company advises our customers’ to follow the instructions on the card, and if necessary our customers’ may contact our company in order to re-arrange delivery or resolve any problems they experience. We do recommend that our customers’ contact the courier company directly as our powers are limited once the parcel is in the courier’s possession.
If a customer does not respond to the calling card within five working days, the parcel(s) will be returned to our warehouse and the customer will be liable for all postage costs. If the customer has not received a calling card by the last day, of the expected delivery dates, the customer is responsible for informing our company of this, to avoid the parcel(s) being returned. If the customer has not contacted us within this period, they may be liable for postage.
3.3 Delivery of Damaged Goods
Union Golf will always endeavour to send orders safely, and to the satisfaction of all our customers, however on occasions some items may arrived damaged due to transit. We would advise customers upon receipt of such items to sign for the parcel as damaged and contact Union Golf in order to arrange an exchange. Union Golf might ask the customer for photos in order to claim against the couriers.
3.3 Delivery of an Incorrect Item
Union Golf will always attempt to ensure that every order is received in accordance with the customer’s request; however on occasions some orders are packed incorrectly.
As a customer who receives an incorrect item, please contact Union Golf within 10 working days of receipt, via email. We request an e-mail is sent, so that both parties have written confirmation of the claim. We will assume after 10 working days that if we have not heard from you, the item that was ordered was delivered correctly.
4. CANCELLATION POLICY
Union Golf reserves the right to cancel any order, for any reason, at our own discretion without notice. If Union Golf does cancel an order a customer will be notified via email as soon as possible.
The customer may cancel an order up to 14 days after receiving the goods, so long as the customer still possesses proof of purchase and that the goods are new and unused. If an order is cancelled prior to dispatch, no administration fees will be incurred, however the customer should contact our customer service as a matter of urgency. Unfortunately we are unable to guarantee cancellation, and this can only be guaranteed once the customer has received a confirmation e-mail from Union Golf.
Please e-mail: email@example.com
If an order is dispatched prior to cancellation the customer is liable for postage. Union Golf offers our own collection service, however we do charge £10.00 per parcel and the goods must be fully protected for transit. If the customer has disposed of the original packaging they are expected to find alternative and equivalent packaging, of which Union Golf is not responsible to provide.
If the returning item(s) are insufficiently protected, we have the right to inspect any parcel and item. If the item is damaged, Union Golf will contact the customer about the next step.
The address for returns is:
Only on receipt of the goods back to Union Golf will a refund be arranged. A refund usually takes 3-5 days to process due to the banks, and our own administration processes. Once your order has been refunded by Union Golf, you will be notified.
5. REFUND POLICY
Items purchased through Union Golf may be returned to u within 14 days from the date of delivery, provided that they are returned brand new, unused and in sufficient/original packaging, in order to claim a full refund, replacement or exchange. If the returning item(s) are insufficiently protected, we have the right to fully inspect the item before issuing a refund, replacement or exchange.
The customer will be responsible for return postage, except in the instances of fault or order inconsistency, in which we will arrange our own courier’s to exchange the faulty or incorrect item.
If the goods are faulty, damaged or different from those ordered, please contact Union Golf, within fourteen days of delivery. The returns department can be contacted via e-mail.
Please e-mail: firstname.lastname@example.org
In instances of faulty or damaged goods our company reserves the right to return the purchased goods to the manufacturer, and we retain the right to await their response on how best to proceed with our customer’s complaint. Union Golf will make every effort to keep the customer informed of the status of their order.
Prior to returning the goods for any reason please contact Union Golf, to inform them of the reasons for return and to obtain the necessary authorization. This will speed up the return process for the customer.
IMPORTANT: Customers are required to retain proof of purchase, and be able to produce this upon request.
6. COMPLAINTS PROCEDURE
Our aim is to deal with any problems or concerns within 3 working days, however during peak times a response maybe delayed. In order to prevent any disappointment we recommend that any complaints are sent via e-mail.
Union Golf takes all complaints very seriously, and will respond to all customer complaints as soon as possible. If a customer has a complaint or any recommendations, they are advised to contact our Customer Services Department.
Phone: 01527 332618
7. ADDITIONAL INFORMATION
All Union Golf prices are inclusive of Value Added Tax.
VAT receipts are available upon request from the following e-mail address.
7.2 Price Match
At Union Golf, we are committed to offering you the best value available to all our members in the UK. While we strive to do so by providing an unmatched range of products and excellent customer service to all our members, we also guarantee to be competitively priced on the world’s most known golf brands. Our aim is to be able to match any advertised price inclusive of delivery costs from other UK retailers. We never want our customers to have to decide between what we feel is the best online retail experience in the golf market and a lower price. At Union Golf, not only is providing the best service important to us, but we want to provide the best shopping experience at the best prices.
The terms and conditions of Union Golf’s price match are below
· The competitor must have the identical item (size, colour, spec, etc)
· The item must be in stock and available
· The final price must including any shipping costs
· Price match cannot be claimed against Amazon and eBay
7.3 Product Reviews
Union Golf would like to encourage all customers to review their products, both good and bad. Union Golf will publish a selection of reviews on all our products. The aim of the product reviews are there to help customers make good buying decisions. However, we do not publish all reviews, and reserve the right not to publish any given review without reason. Reviews that contain inappropriate language or mention of competitors will not be published.
Union Golf, cannot be held responsible or liable for any kind of loss or damage that may result to the customer, or any other third party, through the use products purchased on the website; www.uniongolf.co.uk.
9.1 Credit/Debit Card Security
All financial transactions carried out with Union Golf, take place using secure servers. This software ensures that no third party can access our customer details.
All credit and debit card details are deleted immediately after being charged. If an order is placed online, the transaction details cannot be seen by any of our staff members. No card details are ever stored by Union Golf.
9.2 General Information Security
Union Golf is fully committed to protecting the customers privacy, we only use the information we collect from their shopping experience to process an order. Union Golf does not share customer information with anyone.
10. Modification of Terms and Conditions
Union Golf reserve the right to modify our Terms and Conditions. The modifications will be effective on the date that we post the modified Terms and Conditions on our website. Union Golf reserves the right not to provide notice.